RETURN AND EXCHANGE POLICY
- All items delivered are non-refundable.
- If you received a damaged, rotten and contaminated product in any way, please take a photo of the product which clearly displays the damage along with the proof of purchase. Once we received your request and the assess of damage, then your replacement will be sent to you.
- If the product is out of stock, you can choose an alternative product for exchange.
- If the alternative product to exchange is of a higher price than the original purchase price, then you have to top up the balance. But if the alternative product to exchange is of a lower price than the original purchase price, no refund for the difference.
- If our product arrived incorrectly, please contact our Customer Support Team within five (5) days of delivery include a photo and your order number to return back to us.
- All product to be returned within three (3) days after received and must be returned with all labels still intact in its original packaging.
- All postage charges for returned are to be borne by seller.
- All returned product must be shipped back to:
Mama Global International Sdn. Bhd.
No. 20, Lorong Perda Timur 6, Bandar Perda, 14000 Bukit Mertajam, Pulau Pinang.
Tel: 011-1013 3961
- If anything unclear or you have more questions, feel free to contact our Customer Support Team at firstname.lastname@example.org or contact us 011-1141 4963.
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events. Reseller's personal identification details are used to process your sales and commission released.
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers.